Terms of sale
1. General terms
These terms of sale apply to purchases made in the bilservice.ee online shop. The online shop is operated by Byl Swed Service OÜ (registry code 14954878, address: J. Sütiste tee 33-103, Tallinn, Harjumaa 13414, e-mail: bylswedservice@gmail.com, phone: +372 511 2171), hereinafter the Seller.
The terms apply between the Buyer and the Seller when buying and ordering goods in the bilservice.ee online shop. In addition to these terms, the relationship is governed by the laws of the Republic of Estonia.
2. Placing an order
To order, select the products you want and add them to your cart.
To place an order, fill in the required fields (name, contact details, delivery address, etc.).
The order is deemed confirmed when the buyer has paid the invoice or made the payment through the online shop’s payment solution.
3. Prices and payment
All prices are in euros and include VAT.
Prices may change, but the price shown in the cart at the time of ordering applies to the purchase.
Payment is made through a secure payment solution (bank links, card payments, invoice).
4. Delivery
Goods are delivered by the delivery method chosen by the customer.
Delivery time depends on the availability of the goods and the chosen delivery method, usually 2–7 working days after the payment is received.
The Seller is not liable for a delay in delivery caused by circumstances the Seller could not influence.
5. Right of withdrawal and returns
The consumer has the right to withdraw from the contract and return the goods within 14 days of receiving them.
Returned goods must be unused, in their original packaging and complete, as when purchased.
To return goods, send a notice to bylswedservice@gmail.com.
Return costs are borne by the Buyer, unless the return is due to the Seller’s fault.
The money is refunded within 14 days of receiving the withdrawal notice at the latest, but not before the returned goods have reached the Seller.
6. Right to file a complaint
The consumer has the right to file a complaint with the Seller within two years of receiving the goods.
The complaint must be sent by e-mail to bylswedservice@gmail.com, stating the details of the goods and a description of the problem.
The Seller is not liable for defects that arise after the goods have been handed over to the buyer.
7. Processing of personal data
The Seller processes the buyer’s personal data in accordance with the Privacy Policy published on the website.
8. Liability and force majeure
The Seller is not liable for damage suffered by the buyer if it is caused by circumstances the Seller could not influence or foresee.
9. Dispute resolution
Disputes are resolved by negotiation. If no agreement is reached, the consumer may turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority or to a court.